Frequently Asked Questions

You can find allergen information on this page: Allergen list and in every restaurant.

Selecting a pizza opens a window where you can customize it to your preferences. You can change the type of dough, the base sauce and add or remove toppings. You can also add extra cheese. Removing toppings or changing the base sauce won’t change the price, but other changes may cost extra.

Yes. If you want to order a pizza with two flavors, in the "Menu - Pizza" section choose the "Pizza Creator / Half and Half" option at the end of the list. A window opens where you can choose two flavors and customize the pizza to your preferences.

We do not currently offer pizza on gluten-free dough.

It is currently not possible to order a pizza without cheese or with a plant-based cheese alternative. We’re always adding to our menu, so keep an eye out for new items.

When you order on our website or in the app, just enter your delivery address. We’ll automatically check whether we can deliver to you and which restaurant will prepare your order. If delivery isn’t available at your address, we’ll offer pickup from the nearest restaurant.

Delivery is always free. Please note that a minimum order amount applies.

We do our best to deliver your order as quickly as possible. Delivery usually takes about 30 minutes, but it may vary depending on the location, the number of orders and road conditions. You can check the current status of your order on the website in the Track your order tab.

To choose a delivery time, click the "Approximate delivery time" option while placing your order. A window opens where you can select your preferred delivery time. We will do our best to deliver your order at the time you selected. It is currently not possible to choose delivery for a different day.

If you’d like to leave instructions for your driver, such as your entrance or staircase, your floor, the door code, or any other tips to help them find you, add them in the “Notes to the supplier” field at checkout.

Orders are usually ready for pickup at the restaurant within 10 minutes of being placed. You can check the current order status on the Track your order page.

You can check the current order status on the Track your order page by entering the phone number used when placing the order.

After an order is placed, you cannot change the delivery address yourself. If you want to change the address, contact our Call Center at 22 210 10 10.

If your order has not been delivered, we encourage you to contact our Call Center at 22 210 10 10 or via chat. This form of contact allows the fastest verification of your report and prompt assistance. You can also use the contact form available on the Contact page. We respond to reports submitted this way within 14 days.

Yes, to receive a VAT invoice, check the "I NEED AN INVOICE" option when placing your order online, and then follow the instructions.

If you were charged but your order was not fulfilled, contact our Call Center at 22 210 10 10 or use the report form on the Contact page. We will verify your report and, if justified, immediately start the refund procedure.

If you are entitled to a refund, it will be made using the same payment method that was used when placing the order, unless agreed otherwise. The refund will be made without delay, no later than within 14 days, in accordance with the Service Terms and Conditions. The time it takes for the funds to appear depends on your bank or payment operator.

You can unsubscribe from the newsletter by clicking the "Unsubscribe" link in the footer of every email. To stop receiving SMS messages, click the "Unsubscribe" link in the SMS text. If you need help, contact us using the form on the Contact page.

Requests to delete personal data should be submitted via the contact form on the Contact page. You can delete your user account yourself by clicking the "Delete account" option in your account settings.

Forgot your password? In the login window click "Password reset link", then enter the email address associated with your account. We will send you a message with a secure link to set a new password. If you do not see the message in your inbox, also check your SPAM or Promotions folder.

To delete your account yourself, log in to your account and select the "Delete account" option available in your account settings. Then follow the instructions displayed. You can also submit a request to delete your account via the contact form available on the Contact page.

Current opening hours can be found on the Restaurants page – just select a city, and then the restaurant you are interested in.

For matters concerning orders, contact our nationwide hotline: 22 210 10 10. A consultant will help you or, if necessary, contact the relevant restaurant.

To book a table, please contact our Call Center at 22 210 10 10.

Information about current promotions and discounts can be found in the Promotions tab. To see the offers available at your restaurant, choose how you want to receive your order and enter the delivery address or select the nearest restaurant from which you want to pick up your order.

Yes. Pupils and students with a valid ID card can get a 40% discount on pizzas from the TOP 10 Flavors category. The discount applies to orders for pickup and orders placed on site in the restaurant. The list of restaurants covered by the promotion can be found in the promotion terms on this page: Terms and Conditions.

Make sure the code has not expired and that it was entered correctly, without extra spaces. If the code still does not work, contact our Call Center at 22 210 10 10 or via chat.

If the order you received is incomplete, we encourage you to contact our Call Center at 22 210 10 10 or via chat. This form of contact allows the fastest verification of your report and prompt assistance. You can also use the contact form available on the Contact page. We respond to reports submitted this way within 14 days.

If you received the wrong order, we encourage you to contact our Call Center at 22 210 10 10 or via chat. This form of contact allows the fastest verification of your report and prompt assistance. You can also use the contact form available on the Contact page. We respond to reports submitted this way within 14 days.

If your order did not arrive, we encourage you to contact our Call Center: 22 210 10 10 or via chat. This form of contact allows the fastest verification of your report and prompt assistance. You can also use the contact form on the Contact page. We respond to reports submitted this way within 14 days.

If the products you received arrived cold, we encourage you to contact our Call Center at 22 210 10 10 or via chat. This form of contact allows the fastest verification of your report and prompt assistance. You can also use the contact form available on the Contact page. We respond to reports submitted this way within 14 days.

You can share your comments and suggestions via the contact form available on the Contact page. If your comments concern a current order, we encourage you to contact our Call Center at 22 210 10 10 or via chat, which allows the fastest verification of your report and prompt assistance.

We try to process every complaint as quickly as possible. The processing time depends on the nature of the report and the need to verify it, but it is always carried out in accordance with applicable law. We resolve most reports within 14 days, but the maximum time to process a complaint is 14 days from the day it is received. We will inform you of the result once the process is complete.

To speed up the processing of your complaint, have ready the phone number provided when placing the order and describe the problem you are reporting. If you have photos or other materials related to the complaint, attach them to the form - this will make verification of your report easier and faster.